911 Medical ID Family of Products

Categories

	General Questions
	Using Your 911 Medical ID™ Card
	Online Backup
	Activation/Registration
	Security
	Technical Support/Troubleshooting
	Using Your 911 Medical ID™ Card as a USB Data Storage Device

General Questions
	Is the 911 Medical ID™ card easy to use?
	Is the 911 Medical ID™ software easy to navigate?
	Who needs access to my personal medical profile?
	How much information will the 911 Medical ID™ card hold?
	Can I put my EKGs, MRIs, X-rays, and other medical documents and reports on my 911 Medical ID™ card?
	Are the 911 Medical ID™ card and website HIPAA compliant?
	Can I create and store personal medical profiles for my family members on my 911 Medical ID™ card?
	I am healthy. Why should I carry the 911 Medical ID™ card?
	Is an Internet connection required to enter or view information on my 911 Medical ID™ card?
Using Your 911 Medical ID™ Card
	How will emergency personnel know that I carry the 911 Medical ID™ card?
	How can I use the 911 Medical ID™ card in non-emergency situations, including routine medical appointments?
	What if I do not have a computer? How do I load my information onto my 911 Medical ID™ card?
	How do I load a photograph onto my card?
	Can I store non-medical documents, pictures, or music on my 911 Medical ID™ card?
	How do I store private information so that no one can access it without my user name and password?
Online Backup
	What are the benefits of becoming a member of medicalidaccess.com?
	How do I activate my online backup service?
	Is my information safe when it is uploaded to the medicalidaccess.com website?
Activation/Registration
	How do I register my 911 Medical ID™ card or medallion so that I qualify for software and hardware support?
	What do I do if I need technical assistance?
	What if I lose my 911 Medical ID™ card? Can my data be loaded onto another device?
Security
	What security features are built into the 911 Medical ID™ card?
	Why is security so important?

Technical Support/Troubleshooting
	What if I accidentally erase the software on my 911 Medical ID™ card?
	What if I get an error message or the 911 Medical ID™ software does not open properly?
	What if I plug the connector into a USB port and nothing happens?
	What if my 911 Medical ID™ card stops working?

Is the 911 Medical ID™ card easy to use?

Yes; the beauty of this software is its simplicity. If you can fill out an online form, you can use the 911 Medical ID™ card.

To get started, plug the pop-out flash drive into the USB port on any computer. There is nothing to install; everything is built into the 911 Medical ID™ software. To create your medical profile, simply click on Edit My Medical Profile and enter a password. The software will launch, enabling you to record your health history in the text fields. There is no need to manually save your text; the software saves your data automatically.

Then, the next time you use your 911 Medical ID™ card, you can click on View My Emergency Summary or View My Full Medical Profile from the opening menu screen to see your information in a Read-Only format. This means that no one, not even you, can edit any of your information within these sections; they can only view it. To change or update your medical records, you must click on Edit My Medical Profile and enter your password when prompted. This password protection helps prevent you from becoming a victim of medical identity theft—one of the fastest-growing forms of fraud today. When you are ready to close out of the program, hit the "Exit Software" button at the top of the screen. (Never exit the program by simply closing screen windows.) This will help ensure the program shuts down properly to preserve the integrity of your data.

Is the 911 Medical ID™ software easy to navigate?

Yes. We've kept the features and functionality of the 911 Medical ID™ card simple. When you click on Edit My Medical Profile and enter your password, you'll find the main tabs (Conditions, Medications, Allergies, etc.) featured across the top of the page, differentiated by color. Click on any tab and easy-to-follow instructions will appear on each opening screen, making data entry simple. There is also a Help screen if you need additional guidance or clarification.

Who needs access to my personal medical profile?

The information you store on your 911 Medical ID™ card can be viewed by any first responder, physician, or emergency room personnel from a laptop or desktop computer. Medical staff can quickly and securely view your records to instantly determine your identity, health conditions, medications, allergies, emergency contacts, and more so they can render appropriate medical treatment and avoid potentially life-threatening mistakes, such as accidental drug interactions.

How much information will the 911 Medical ID™ card hold?

The current version of the 911 Medical ID™ has a two-gigabyte (GB) capacity--more than enough space to store all of your health information and medical documents, plus all of your personal files, photographs, and music, too.

Can I put my EKGs, MRIs, X-rays, and other medical documents and reports on my 911 Medical ID™ card?

Yes. Just ask your health care provider to give you an electronic copy of your tests and results in a .jpg or .gif format. Simply scan or copy them onto your computer, click the Medical Tests/Lab Results tab, and then click Add Report to load them onto your 911 Medical ID™ card. Alternatively, you can click on the My Files tab and copy and paste your documents there.

Are the 911 Medical ID™ card and website HIPAA compliant?

The 911 Medical ID™ Card and website fall under the jurisdiction of the FTC's Health Breach Notification Rule and they are fully compliant. Additionally, medical data is transferred over a 256-bit encryption connection with a secure 2048-bit SSL encryption certificate.

Can I create and store personal medical profiles for my family members on my 911 Medical ID™ card?

Yes, we recommend you create a personal medical profile for each family member on your 911 Medical ID™ card. Every head of household should carry this information with them at all times, and offer it to medical personnel in the event of an emergency involving a family member. You can create and store up to 10 profiles on your card at any given time at no extra charge.

I am healthy. Why should I carry the 911 Medical ID™ card?

If you are unconscious or semi-conscious, or in great distress, your 911 Medical ID™ card can speak for you. With instant access to your medical information, emergency medical personnel can get confirmation that you are indeed healthy, and that treatment can start without any delay. Other information on the 911 Medical ID™ card, such as contact information for family members and physicians, as well as a list of your current medications and allergies, will save emergency responders valuable time when you are unable to communicate during a medical crisis.

Is an Internet connection required to enter or view information on my 911 Medical ID™ card?

No. Internet access is not required to edit or to view your personal medical profile. However, if you want to receive the latest software upgrades that are automatically loaded onto your 911 Medical ID™ card at no charge, the Internet is required to download them.

How will emergency personnel know that I carry the 911 Medical ID™ card?

We provide Emergency Alert stickers that can be applied directly onto your wallet, license, or any other personal accessory which will direct emergency personnel to your 911 Medical ID™ card's location.

How can I use the 911 Medical ID™ card in non-emergency situations, including routine medical appointments?

With the 911 Medical ID™ card, you carry your medical history with you at all times so that emergency responders can provide potentially life-saving medical treatment in the event of an emergency. For non-emergency medical treatment, simply print out your personal medical profile in advance of your appointment, and present it to any care provider that wants you to complete a medical history form.

What if I do not have a computer? How do I load my information onto my 911 Medical ID™ card?

The 911 Medical ID™ card is designed to work on any computer. If you don't have access to a computer at home, ask a friend or relative to help you. Also, most public libraries offer free computer access to their patrons.

How do I load a photograph onto my card?

While you are using your 911 Medical ID™ card to create or edit your profile, click on the Change Your Picture icon. When your computer's directory pops up, select the photo you want to display on your card and click "Open." Your photo will then appear in each area of the card that features a place for your photo.

Can I store non-medical documents, pictures, or music on my 911 Medical ID™ card?

Yes. There are a couple of ways to do this:

There are two file groupings under My Files: Protected and Unprotected. You determine how you want to save each file that will be stored here. All protected files are data encrypted and password protected for security reasons. Because files larger than one megabyte take longer to encrypt and unencrypt each time you use them, we suggest that you save all non-confidential files of one megabyte or larger as unprotected.
Adding a file from your computer/documents to the USB flash drive. Decide whether you want to designate your file as Protected or Unprotected. Click "Add File" at the bottom of the screen under the appropriate grouping: "Protected Files" or "Unprotected Files".
Setting up your password. When you click "Add File" under the "Protected Files" grouping you will be prompted to set up your new password, or to enter your password if you have already created one. IMPORTANT: YOU MUST RECORD AND SAVE YOUR PASSWORD. FOR SECURITY REASONS, THERE IS NO WAY TO RECOVER YOUR PASSWORD IF YOU FORGET IT.
Selecting a file. Once you have created or entered your password, a pop-up window will appear. Select the file from your document's library or desktop that you would like to store on the USB device. Once you have selected the file, click the "Open" button under the file name selected on the screen.
Opening a document. Check the box next to the file(s), or double-click on a file you wish to open and then click the "Open" button at the bottom of the page.
Moving Protected Files to Unprotected Files. To move a file from the protected File to the "Unprotected File" grouping, click the check box or double click on the file to select it, then click "Unprotect Checked Files" at the bottom of the screen. This will remove the password protection and data encryption from the selected file.
Moving "Unprotected Files" to "Protected Files". To protect a file that is currently saved in"Unprotected Files," click the check box or double click on the file to select it, then click "Protect Files" at the bottom of the screen. This will make the file password-protected and encrypted.
Deleting a File. Click on the "View All Files" button at the top of the page. Select the file you would like to delete, and push "Delete" on your keyboard. A file that you either add or delete in the View All Files screen will not be added or deleted to the "My Files" area until you close and then re-open "My Files", which refreshes the screen. Simply click on "Return to 911 Medical ID™" and then click on "My Files" to see your updated files.
Reminder: Before you remove your USB flash drive from its port, MAKE SURE THAT YOU HAVE RESET PASSWORD ENCRYPTED PROTECTION. MAKE SURE YOU HAVE CLOSED AND PROTECTED ALL OPEN FILES by clicking on the red "Protect Files" button. Warning! If you pull your USB out of the computer without clicking on the Red "Protect Files" button that appears in the lower right hand corner of your computer screen every time that you unencrypt a Protected file, your file remains unencrypted. Therefore, ALWAYS CLICK ON THE RED "PROTECT FILES" BUTTON BEFORE YOU REMOVE THE CARD.

How do I store private information so no one can access it without my user name and password?

The My Files button gives you the option to password-protect the files that are located in this area of the card only. All files saved in My Files can be password protected so no one can have access to your files unless they have your password.

What are the benefits of becoming a member of medicalidaccess.com?

Your medicalidaccess.com membership includes:

Two-gigabyte 911 Medical ID™ USB flash drive
Unlimited use of the medicalidaccess.com website for one year
Unlimited document storage on the medicalidaccess.com web site for one year
Unlimited 911 Medical ID™ software updates and technical support for one year
Access to additional healthcare products designed to improve the health and well-being of 911 Medical ID™ members and their families

How do I activate my online backup service?

Yes. If you have purchased the 911 Medical ID™ card, you automatically enjoy free, unlimited access to medicalidaccess.com for one year from date of registration. Your account with medicalidaccess.com will be activated once you register your 911 Medical ID™.

Is my information safe when it is uploaded to the medicalidaccess.com website?

Once you have registered and logged onto the website, you can store your health information on our secure database. Not only is this site secure, but it can give you access to your health records even if you don't have your 911 Medical ID™ with you.

How do I register my 911 Medical ID™ card or medallion so that I qualify for software and hardware support?

You must be connected to the Internet to register your 911 Medical ID™ card or medallion.

When you plug in your 911 Medical ID™ for the first time, a screen appears with instructions on how to use the 911 Medical ID™ software. When you click the "GO TO 911 MEDICAL ID™" button, a registration page will pop up. Fill in the registration information and click "Register Now." This will automatically activate your warranty and your medicalidaccess.com account. Enter your email address as your username and create a password. You might want to record and store your password in a safe place in case you forget it.

What do I do if I need technical assistance?

Go to www.911medicalid.com to find answers to the most commonly-asked technical questions.

For one-on-one support, email your question to our technical support team at support@911medicalid.com, or call 1-877-221-6310.

What if I lose my 911 Medical ID™ card? Can my data be loaded onto a new device?

Yes, if you have registered your card and are a current subscriber to medicalidaccess.com, you can download your existing information from medicalidaccess.com onto a new device. If you are not a subscriber to medicalidaccess.com, you will have to re-enter your information manually.

What security features are built into the 911 Medical ID™ card?

The security of your information is our primary concern. As a result, we've taken great care to provide the security features you need to have total confidence and trust in your 911 Medical ID™ card.

For example, your card is viewable (but not editable) by emergency responders. Only you can edit your information; a password is required to make changes to your personal medical profile. In addition, you have the option of hiding information you want to block from appearing in your My Emergency Summary or My Full Medical Profile by simply checking the privacy box on the appropriate screen. Finally, if you choose to upload your data to the medicalidaccess.com website so that you can access it online, your data is encrypted for your protection.

Why is security so important?

Medical identity theft is one of the fastest-growing frauds in the U.S., resulting in huge costs to both its victims and our country's healthcare system. The 911 Medical ID™ Card and website fall under the jurisdiction of the FTC's Health Breach Notification Rule and they are fully compliant. Additionally, medical data is transferred over a 256-bit encryption connection with a secure 2048-bit SSL encryption certificate.

What if I accidentally erase the software on the 911 Medical ID™?

No problem. If you completed your registration, you can download the 911 Medical ID™ software from medicalidaccess.com.

What if I get an error message or the 911 Medical ID™ software does not open properly?

Unplug the card and plug it in again. If it still does not work properly, exit the software and restart your computer.

What if I plug the connector into a USB port and nothing happens?

You may have inserted the card facing the wrong direction. Unplug the card and turn the USB connector over or in the opposite direction and plug it back in.

What if my 911 Medical ID™ card stops working?

If you have registered your 911 Medical ID™, you have activated your two-year warranty. If your two-year warranty has not expired, we will replace your card or medallion and you pay only shipping and handling costs.

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